FAQs
What materials are Shiro Shears made from?
Shiro Shears are crafted from the finest Japanese forged stainless steel, enriched with elements like Cobalt and Molybdenum to enhance hardness, durability, and corrosion resistance. This high-carbon stainless steel ensures your shears maintain a sharp edge and perform consistently.
What does the Limited Lifetime Warranty cover?
Our Limited Lifetime Warranty covers any factory defects in materials or workmanship. However, it does not cover normal wear and tear, such as dulling from regular use, or damage caused by misuse, improper sharpening methods, or accidents like dropping the shears.
How do I get my shears sharpened?
For the best results and to maintain your warranty, we recommend having your shears sharpened only by Shiro Shears or an authorized service provider. Contact your local distributor or email us at sales@shiroshears.com for more information on our sharpening services.
What is your return policy?
We offer a 30-day return policy. If you are not completely satisfied with your purchase, you can return the shears within 30 days of the original purchase date for a full refund. Please contact us at service@shiroshears.com before returning your item to obtain our Shipping Address and a Service Order Number.
How should I care for my Shiro Shears?
To maintain the performance and longevity of your Shiro Shears, keep them clean and dry, store them in a protective case, and avoid cutting anything other than hair. Regularly oil the pivot point to ensure smooth operation, and have them professionally sharpened as needed.
How can I contact customer service for more assistance?
For any questions or concerns, you can reach our customer service team at service@shiroshears.com. We are here to assist you with any inquiries related to your purchase, warranty, or care of your Shiro Shears.